Your guarantees in case of a product defect

Thanks to the European Union, for any purchase in store or on the Internet from a professional seller, you benefit from a legal guarantee of conformity of at least 2 years, which allows you to ask the seller to repair or exchange the good, or if this proves impossible, the reimbursement of the sums paid. Since January 1st 2022, this guarantee has been extended to connected goods as well as to digital content and services. From 2026, you should be better informed about the existence, duration and features of this guarantee. Check out our FAQ to learn all about your guarantees if you purchase a non-compliant product in the EU.