cases
resolved
amicably
Europe protects you.
So do we!
And it’s free.
The European Consumer Centre France is your point of contact if you have a question about your rights in Europe or a dispute with a trader in the European Union, Iceland or Norway.
A legal team
at your service.
Flight cancelled by an Irish airline? Order from a Belgian website not delivered? Car hire in Spain gone wrong? Contact us!
Our consumer information and legal assistance services are free of charge.
CEC France is part of the ECC-Net network, which is present in every EU country, Iceland and Norway, and is funded by the European Commission and Member States. CEC France is located on the Strasbourg/Kehl border, together with CEC Germany, within the Franco-German association “Centre for Consumer protection in Europe”.
70%
19 000
complaints
handled
in 2025
You have submitted a complaint to ECC France?
If you have filed a complaint with ECC France concerning a professional from another EU Member State, Iceland or Norway, watch this video to find out about the ECC-Net processing procedure.
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