How to file a police complaint in consumer matters?
The French national police and gendarmerie have launched a joint website to facilitate access to procedures. How does it work? How to file a complaint? Find the main information in this article.
Which services are available?
In the joint website of the French national police and gendarmerie, all existing online services are available, such as :
- the online pre-complaint system
- the Thésée platform (Internet scams)
- the Pharos portal (reporting illicit content on the Internet)
- Perceval (bank card fraud)
- the Stup platform (drug trafficking),
- the “Tranquillité vacances” operation
Note : you will need to identify via France Connect for some of these services (Pharos, Thésée, Perceval, holiday operation…).
Before launching your complaint, prepare all documents, dates, exact amounts, website addresses, e-mail addresses etc.
An instant messaging system allows you to talk directly with a police officer or a gendarme, 24 hours a day, 7 days a week.
If the site should ensure a response time of 2 minutes, in case of emergency, call the 112 (or the French emergency number 17).
114 is the national emergency number for the deaf and hard of hearing to alert the emergency services (Ambulance, Firemen, Gendarmerie and Police) 24/7.
Finally, a map details the coordinates and hours of police stations and gendarmerie brigades in France. It allows you to find the nearest office by entering your postal code.
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