Contact us
Cancelled flight, undelivered goods, faulty products… If you encounter an issue with a trader based in another country of the European Union, Iceland or Norway and you are unable to reach an amicable solution, get in touch with the European Consumer Centre (ECC) of your country of residence. There you will receive legal advice and assistance free of charge.
For example: If you live in France and are struggling to find a solution with a trader established in another EU country, Iceland or Norway, contact us at the European Consumer Centre France.
Address
Centre Européen des Consommateurs France
c/o Zentrum für Europäischen Verbraucherschutz e.V.
Bahnhofsplatz 3
77694 Kehl
Germany
Our opening hours
Monday and Friday: closed
Tuesday to Thursday: between 9.00 and 12.00 am and 1.00 to 5.00 pm.
If you would like to file your complaint by post, please only enclose photocopies and keep the originals.
Location and access
From Strasbourg, head towards Germany/Offenburg. Take the A4 (Paris-Strasbourg) towards Offenburg. Just after the ‘Europe bridge’, at the entrance to Kehl on your left, you will find our premises on the station square. Parking spaces are available nearby.
From Strasbourg train station, take the Strasbourg-Offenburg train, platform 25, to the ‘Kehl’ stop (2nd stop). Our offices are located on the station square, on the right as you exit the Kehl train station.
Strasbourg/Entzheim Airport: regular shuttle train to Strasbourg station.
From Strasbourg, take the tramway’s line D towards ‘Kehl Rathaus’ and get off at the ‘Kehl Bahnhof’ stop.
